FAQ

Q: WHAT DO I NEED TO DO FIRST?

A: Register for the trip using this link. Please register by Friday, March 7, 2025 so we can ensure all arrangements are lined up to make this an amazing experience for you and your adult guest.

Q: WHAT HAPPENS AFTER I REGISTER?

A: After you have completed your registration, you will receive email communications within (2) two business days to book your flights through Exabeam’s flight partner, FROSCH Group Travel.

Additional emails will be sent leading up to the event date with event information and details so you will be fully prepared!

Q: Can I book my own flights?

A: No. All Club flights must be booked by Exabeam’s Group Air department. You are not allowed to book through your normal booking channels. You will be contacted via email within (2) two business days.

Q: WHAT IS INCLUDED IN THE PRESIDENT’S CLUB PACKAGE?

A: The following amenities for you and your adult guest are included in your President’s Club package:

  • Round trip airfare for you and your adult guest

  • Transportation to/from the airport to the hotel on the event days

  • Hotel accommodations, taxes, fees and gratuities

  • All inclusive meals and drinks

  • Optional group activity for you and your guest

  • Optional individual activity for you and your guest

Q: CAN I EXTEND MY STAY AT SECRETS PLAYA BLANCA OR ARRIVE EARLY?

A: You will be able to request additional nights during the registration process. The cost of additional nights is your personal responsibility and is based on availability. Any differences in airfare will need to be paid via personal credit card at the time of booking.

Q: DO I NEED A PASSPORT?

A: If you do not have a passport, or if your passport is going to expire within 6 months of travel dates, please visit the link below to obtain a new passport:

https://travel.state.gov/content/travel/en/passports.html

Please allow 6-8 weeks to obtain your new passport. You may also expedite a passport in 2 weeks or less for an additional cost.

Q: HOW MANY ELECTRONICS AM I ALLOWED TO BRING?

A: Mexican customs regulations only allows one portable computer per foreign arrival, including laptops and tablets. Travelers who bring more than one device face taxes of up to 19% of the deemed value of up to $4,000 of the device.

For more information on what is allowed into Mexico please visit: https://consulmex.sre.gob.mx/montreal/index.php/en/foreigners/services-foreigners/407-what-objects-can-i-bring-in-my-luggage-to-mexico

Q: WHAT IS THE FAREWELL DINNER DRESS CODE?

A: The dress code for this elegant farewell dinner is formal, ensuring a sophisticated and elevated experience for all attendees.

MEN - Jackets Required, dress shirt, slacks, polished dress shoes.

WOMEN - Elegant gown or sophisticated cocktail dress, dressy heels or stylish flats, refined accessories.

This is a special opportunity to come together and celebrate each other’s achievements after all of your hard work.

Q: How is the weather?

A: Daytime high temperatures typically average 82ºF. Evening lows average 70ºF.